Frequently Asked Questions (FAQ)

General Questions

Are you a real person or A.I.?
Answer: REAL! Cuban-American born and raised in the “Boogie Down” Bronx, New York – now living near the Washington D.C. area.

Do you have a physical store I can meet with you?
Answer: No. After COVID19, we had to close our Botanica on First Avenue by 105th Street, NYC. For the first time we ventured into “Virtual Services” – and have never looked back!

What are your store hours?
Answer: Opened Monday – Friday 10am to 4PM EST, Saturday’s Noon to 9PM EST, Sundays – CLOSED. (All orders requested during closed hours or holidays are processed the next working day)

Refunds & Returns

Do you offer refunds?
Answer: We have two Terms of Service regarding refunds and returns:

Returns: We do not accept any returns. If we ship an item that arrives broken, we ask that you upload a photo of the broken item (see Contact page), throw it in the garbage and we will ship put a replacement.
Refunds: No refunds on any virtual service EXCEPT: spell casting services (please read below)

Regarding Spell Casting “Terms of Service”:

You must provide honest, truthful information (as far as you know at the time submitting details) – for your spell to work. (For example: if you are a girlfriend, trying to make your man, leave his WIFE – you need to let me know. We are a NO JUDGEMENT ZONE!). Providing false information or half-truths is the #1 cause of spells not working.

Even when providing honest details – life, is complicated and sometimes unpredictable, and therefore I cannot guarantee results or exact time frames as each case is different. Therefore, I provide a Full 1 year Satisfaction Guarantee: if you are not happy with your results, within 1 year of casting your spell, you have two options:

Option #1: Free re-casting of your spell or different one if you saw partial results, etc… or,
Option #2: Your money back (less the payment processor fee [as of today it is still 3.5% – they keep it regardless of refunds!], shipping fee [we ship candles, bathes via USPS First Class Mail], and costs of items [example: candles, baths, mojo/amulets, charms, etc…]

When purchasing a custom spell, you are agreeing to the above “Spell Casting Terms of Service”. No exceptions.

Don’t see your question here?

Use the “Live Support” button or form available in our Contact page at any time.